| About Us SimplyFurnishings.com are completely dedicated to providing an excellent level of customer service. If you have any suggestions or comments please email us at customerservices@simplyfurnishings.com.SimplyFurnishings.com makes every effort to ensure that you are able to download our guides with easy and that our Teach Yourself Guides CD is shipped to you within the shortest possible delay, reaching you in perfect condition. We do our very best to ensure that you will be delighted with your purchase and will return to our site a happy customer. Our returns policy is simple and we aim to make customer service at SimplyFurnishings.com as efficient and effective as possible. |
| Making A Purchase Making a purchase online couldn't be easier. Simply browse through our catalogue of Teach Yourself Guides, select any items you wish to buy and add them to your shopping basket. Each time you do this you will be asked to confirm the request, please note that you can delete products from your cart at any time. You may also return to the main web site and come back to the catalogue - your shopping basket will remember the selections you have made. After you have finished your selection, click on "View Check Out" and follow the simple instructions provided. You will be asked for a few details that we need to process your order.We accept credit card payment and provide a highly secure shopping environment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency.We accept Visa and Mastercard. Our secure credit card transaction processing system is provided by WorldPay, providing you with complete peace of mind when sending your credit card information over the Internet. |
| Shipping And Handling Our UK customers may choose whether they would like their goods shipped first or second class. Orders to be dispatched outside of the UK will be shipped using Royal Mail Airmail. All our shipping prices are based on the weight of the guides ordered. Handling charges refer to the small cost of packaging only. Click here to see our detailed shipping policy |
| Delivery Schedule We do our very best to deliver your order right away. We will normally send your order to you within 7-14 business days. International orders are generally received in under 14 days. |
| Back Orders We do not provide a back ordering facility since our stock of guides is carefully maintained to ensure that the products are always available when you order them. |
| Tax Charges The Teach Yourself Sewing Guides produced and sold by SimplyFurnishings.com are classed as educational products and are therefore VATzero rated. For orders placed from all locations worldwide there have been no taxes added. |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We make every effort to ensure that our Teach Yourself Guides are printed and bound to the highest standards. We offer a full refund in instances where one of our guides is faulty, e.g. faulty CD ROM, missing pages, poor print quality or faulty binding at the time of delivery, or where the wrong guide is delivered to you. We have also made every effort to provide a comprehensive description of the contents of each of our Teach Yourself Guides, to enable you to make an informed purchasing decision. Please note that our Guides are not designed to act as a substitute to hard-back books of several hundred pages filled with editorial style content. We have carefully designed our sewing guides so that they provide practical design and make instructions, taking a hands-on, step-by-step approach. We believe the Teach Yourself Guides bring you accurate and easy to follow instructions and hope that you will enjoy working through them. Click here to see our detailed returns policy |
| Reaching Us If you need to reach us, please email us at customerservice@simplyfurnishings.com.Alternatively you can write to us at: Customer Services, SimplyFurnishings.com, 19 Courtmoor Avenue, Fleet, Hampshire, GU52 7UE, England. |
| Privacy Policy The information that we collect about you when making a purchase, downloading our free guide or registering for another service provided by us is required for the following reasons, firstly, to process your order or request correctly and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent and we will not pass your e-mail address to other trusted traders unless you agree.The type of information we will collect about you includes: Your name, address, phone number, email address, postal address for shipping, and credit/debit card details. We will never collect sensitive information about you without your explicit consent. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Click here to see our detailed privacy policy |
| Remittance Terms We offer a full refund or replacement for faulty guides or incorrect shipments. Please return your purchases to us at the address stated on the invoice noting the reason for the return on the bottom of the invoice slip. |
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