| We do our
very best to ensure that shopping with us is easy and rewarding |
| We have made every
possible effort to ensure that purchasing one of our Teach Yourself Guides is as easy and
efficient as possible. WorldPay, one of the UK's leading online payment specialists
provides secure credit card authentication and transaction processing for purchases made
on our web site, so you can be sure that you are shopping in a highly secure
environment. |
| Click on one of the
links below to read about our customer service policies in detail. |
- Privacy Policy
- Shipping Policy
- Our Returns Policy
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SimplyFurnishings.com
is committed to protecting your privacy. We collect information about you for two reasons:
firstly, to process your order and second, to provide you with the best possible service.
We will only use the information that we collect about you lawfully. This section provides a detailed description of our privacy policy:
- What information do we collect from you and why?
- How
do we protect your information?
- What are "cookies" and why do we use them?
- Do we pass on your information to other companies?
- Summary
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- When you place an order for our Teach Yourself Guides, we need
to know your name, e-mail address, delivery address, credit or debit card number and
expiry date. This allows us to process the transaction, to fulfil your order and to notify
you of the order status.
- We request your telephone number in case we need to contact
you urgently if there is a problem with your order.
- When you register for a promotional feature, such as our free
introductory guide, or to receive notification of special offers, we may ask for your
name, address and e-mail address. This enables us to administer the notification or
contact you regarding future promotions. The latter will only occur if you provide us with
your consent for us to contact you.
- We always give you the option to unsubscribe from such email
services, and will remove your details from our records upon request. Please email us at customerservices@simplyfurnishings.com
stating clearly your request.
- Our online shopping facility stores your details solely for
the purpose of automatically completing the order form if you return to make a repeat
purchase, therefore saving you time.
- We will never collect sensitive information about you without
your explicit consent and all personal and credit card information will be held securely.
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| When you place a
purchase order on our web site we use a secure server provided by leading transaction
processing provider WorldPay. The secure server software (SSL) encrypts all information
you input before it is sent to us. We also make every effort to ensure that information we
hold is accurate and up to date. You can check the information that we hold about you by
emailing us. If you find any inaccuracies we will delete or correct it promptly. |
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| Our online shopping
facility uses "cookies". These are small pieces of information that are stored
by your browser on your computer's hard drive. Cookies enable our shopping cart software
to record the placing of items in your shopping basket and subsequently to purchase them.
Most Web browsers automatically accept cookies and while you can usually modify your
browser to prevent this happening, this may affect the functionality of the shopping cart. |
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| No,
SimplyFurnishings.com does not currently sell, trade or rent your personal information to
others. When we collect information from you we ask whether you would agree to us using
these details in order to contact you ourselves in the future to inform you of exceptional
offers and new services launched by SimplyFurnishings.com. If at any time we considered
the possibility of sharing certain information with carefully selected and trustworthy
third parties offering products or services that we think might be of interest to you, we
would contact you at such a time to request your consent. |
| We also monitor traffic
patterns and site usage to help us develop the design and layout of SimplyFurnishings.com
to provide you with an improved service. We may therefore provide aggregate statistics
about our sales, traffic patterns, customer demographics (such as which country of origin)
and other information relating to our web site, to reputable third-parties, but these
statistics will include no personally identifying information. |
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| We are committed to
protecting your privacy. If we decide to change our privacy policy at any time in the
future we will publish our new privacy policy here so that it is accessible to all our
customers existing and new. We will not e-mail you unless you have given us your consent
and we will not pass your e-mail address or other information to other trusted traders
unless you agree. If you have any questions or comments about our privacy policy please email us. |
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SimplyFurnishings.com
is able to send its Teach Yourself Guides to customers worldwide.
- We will make every effort to ensure that your Teach Yourself
Guides CD is shipped within 7-14 days.
- The cost of shipping is calculated separately for each order
and is based on the weight of your purchased goods and the UK postal service's (Royal
Mail) current tariffs.
- SimplyFurnishings.com maintains a large stock of
our CDs so that you will not encounter problems with out of stock items. Under
normal trading conditions stock shortages should not prevent your guides from being
received within the suggested 7-14 days.
The time that it takes to receive your Teach Yourself Guides
will be dependent upon a number of factors including how long it takes us to package and
post the guides and to confirm the transaction. We are a small company and can often
become very busy processing orders. It is for this reason that we promise delivery within
14 days. You may however receive your Teach Yourself guides within three or four days of
placing your order. |
| All prices listed for
our Teach Yourself Guides are inclusive of taxes. Please refer to the
shipping policy details below relevant to your location. |
| UK Delivery Information |
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For CD purchases you will be provided with
the option of using First or Second Class (up to 750g) Royal Mail postage. Please bear in
mind that the delivery time will depend upon your choice of postage class and the
efficiency of the postal service! |
| United
States and Worldwide Delivery Information |
| We ship our products to
the United States and other countries around the world using Royal Mail's Small Package
Postal Service. Once goods have been dispatched by SimplyFurnishings.com, delivery time will be dependent upon the efficiency of the postal
service both in the UK and your own country of origin. |
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| SimplyFurnishings.com
makes every effort to ensure that your Teach Yourself Guides CD is shipped to you within the
shortest possible delay and reaches you in perfect condition. We do our very best to ensure
that you will be delighted with your purchase and will not only return to our site a happy
customer, but will also recommend SimplyFurnishings.com to your friends. |
| Our returns policy is
simple and we aim to make customer service at SimplyFurnishings.com as efficient and
effective as possible. |
| Our
objective |
We have made every
effort to provide a comprehensive description of the contents of each of our Teach
Yourself Guides, as well as setting out their purpose/function and appearance.
- Our Guides are not intended to act as a substitute for
a hard-back book of several hundred pages filled with editorial style
content.
- The Guides are designed to provide practical soft furnishings
design and make instructions, taking a hands-on, step-by-step approach.
- We believe that our Teach Yourself Guides contain clear
instructions, they are filled with handy illustrations to guide you and are therefore easy
to use for anyone with good basic sewing skills.
- If you would like help in improving your sewing skills then
please download our free introductory guide
which covers basic sewing equipment, stitches and seams and a full glossary of terms.
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| Faulty
Goods |
We offer a full
refund in instances where our Teach Yourself Guides are faulty. This
would include for example: a defective CD ROM, or missing pages
within a download.
- In order to receive a full refund or replacement of a faulty
item it is important that you report the fault to us by email as soon as possible.
- We will then request that you return the faulty product to us
by post. Upon receipt of the product and once the fault has been confirmed, we will offer
you the choice of a full refund or replacement and will also refund the
cost of the outbound and return delivery.
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We have made every
effort to provide a full and accurate description of our products, but please feel free to
contact the Simply Furnishings team prior to placing your order if you would like further
information.
- Please read the information provided regarding the style and
contents of our guides carefully before buying. This will ensure that you are able to make
an informed purchasing decision. We do not typically offer a refund in
instances where a customer is simply dissatisfied with the nature of our product, if it
appears that they have not read all of the available product information and advice.
- SimplyFurnishings.com provides additional resources through
our web site which help to facilitate the use of the Teach Yourself Guides. These include
a glossary of terms, a free guide to basic sewing equipment and techniques, and a discussion forum for advice on sewing queries.
- We also provide a customer service email hotline
where we will be happy to respond to our customers' sewing questions relating to the
Guides, completely free of charge.
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| These policies do not
affect your statutory rights. |
| Contact
details |
To return a faulty item
please provide details on the delivery slip, giving a clear description of the fault. We
would request that you package the CD in a robust envelope for posting and send
to the address below.
SimplyFurnishings.com Ltd
Returns Department
19 Courtmoor Avenue
Fleet
Hampshire
GU52 7UE
United Kingdom
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