Sewing Guides
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We do our very best to ensure that shopping with us is easy and rewarding
We have made every possible effort to ensure that purchasing one of our Teach Yourself Guides is as easy and efficient as possible. WorldPay, one of the UK's leading online payment specialists provides secure credit card authentication and transaction processing for purchases made on our web site, so you can be sure that you are shopping in a highly secure environment.
Click on one of the links below to read about our customer service policies in detail.
  1. Privacy Policy
  2. Shipping Policy
  3. Our Returns Policy
Privacy Policy Back to top
SimplyFurnishings.com is committed to protecting your privacy. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will only use the information that we collect about you lawfully. This section provides a detailed description of our privacy policy:
  1. What information do we collect from you and why?
  2. How do we protect your information?
  3. What are "cookies" and why do we use them?
  4. Do we pass on your information to other companies?
  5. Summary
What information do we collect from you and why?

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  • When you place an order for our Teach Yourself Guides, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process the transaction, to fulfil your order and to notify you of the order status.
  • We request your telephone number in case we need to contact you urgently if there is a problem with your order.
  • When you register for a promotional feature, such as our free introductory guide, or to receive notification of special offers, we may ask for your name, address and e-mail address. This enables us to administer the notification or contact you regarding future promotions. The latter will only occur if you provide us with your consent for us to contact you.
  • We always give you the option to unsubscribe from such email services, and will remove your details from our records upon request. Please email us at customerservices@simplyfurnishings.com stating clearly your request.
  • Our online shopping facility stores your details solely for the purpose of automatically completing the order form if you return to make a repeat purchase, therefore saving you time.
  • We will never collect sensitive information about you without your explicit consent and all personal and credit card information will be held securely.
How do we protect your information?

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When you place a purchase order on our web site we use a secure server provided by leading transaction processing provider WorldPay. The secure server software (SSL) encrypts all information you input before it is sent to us. We also make every effort to ensure that information we hold is accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
What are "cookies" and why do we use them?

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Our online shopping facility uses "cookies". These are small pieces of information that are stored by your browser on your computer's hard drive. Cookies enable our shopping cart software to record the placing of items in your shopping basket and subsequently to purchase them. Most Web browsers automatically accept cookies and while you can usually modify your browser to prevent this happening, this may affect the functionality of the shopping cart.
Do we pass on your information to other companies?

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No, SimplyFurnishings.com does not currently sell, trade or rent your personal information to others. When we collect information from you we ask whether you would agree to us using these details in order to contact you ourselves in the future to inform you of exceptional offers and new services launched by SimplyFurnishings.com. If at any time we consider the possibility of sharing certain information with carefully selected and trustworthy third parties offering products or services that we think might be of interest to you, we would contact you at such a time to request your consent.
We also monitor traffic patterns and site usage to help us develop the design and layout of SimplyFurnishings.com to provide you with an improved service. We may therefore provide aggregate statistics about our sales, traffic patterns, customer demographics (such as which country of origin) and other information relating to our web site, to reputable third-parties, but these statistics will include no personally identifying information.
Summary

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We are committed to protecting your privacy. If we decide to change our privacy policy at any time in the future we will publish our new privacy policy here so that it is accessible to all our customers existing and new. We will not e-mail you unless you have given us your consent and we will not pass your e-mail address or other information to other trusted traders unless you agree. If you have any questions or comments about our privacy policy please email us.
Shipping Information

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SimplyFurnishings.com is able to send its Teach Yourself Guides CD to customers worldwide.
  • We will make every effort to ensure that your CD is shipped within 7-14 days.
  • The cost of shipping is calculated separately for each order and is based on the weight of the purchased goods and the UK postal service's (Royal Mail) current tariffs.
  • SimplyFurnishings.com maintains a large stock of our CDs so that you will not encounter problems with out of stock items. Under normal trading conditions stock shortages should not prevent your guides from being received within the suggested 7-14 days.

The time that it takes to receive your Teach Yourself Guides CD will be dependent upon a number of factors including how long it takes us to package and post the guides and to confirm the transaction. We are a small company and can often become very busy processing orders. It is for this reason that we promise delivery within 14 days. You may however receive your Teach Yourself guides within three or four days of placing your order.

All prices listed for our Teach Yourself Guides are inclusive of taxes. Please refer to the shipping policy details below relevant to your location.
UK Delivery Information
For CD purchases you will be provided with the option of using First or Second Class Royal Mail postage. Please bear in mind that the delivery time will depend upon your choice of postage class and the efficiency of the postal service!
United States and Worldwide Delivery Information
We ship our products to the United States and other countries around the world using Royal Mail's Small Package Postal Service. Once goods have been dispatched by SimplyFurnishings.com, delivery time will be dependent upon the efficiency of the postal service both in the UK and your own country of origin.
Returns Policy

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SimplyFurnishings.com makes every effort to ensure that your Teach Yourself Guides CD is shipped to you within the shortest possible delay and reaches you in perfect condition. We do our very best to ensure that you will be delighted with your purchase and will not only return to our site a happy customer, but will also recommend SimplyFurnishings.com to your friends. 
Our returns policy is simple and we aim to make customer service at SimplyFurnishings.com as efficient and effective as possible.
Our objective
We have made every effort to provide a comprehensive description of the contents of each of our Teach Yourself Guides, as well as setting out their purpose/function and appearance.
  • Our Guides are not intended to act as a substitute for a hard-back book of several hundred pages filled with editorial style content. 
  • The Guides are designed to provide practical soft furnishings design and make instructions, taking a hands-on, step-by-step approach.
  • We believe that our Teach Yourself Guides contain clear instructions, they are filled with handy illustrations to guide you and are therefore easy to use for anyone with good basic sewing skills.
  • If you would like help in improving your sewing skills then please download our free introductory guide which covers basic sewing equipment, stitches and seams and a full glossary of terms.
Faulty Goods
We offer a full refund in instances where our Teach Yourself Guides are faulty. This would include for example: a defective CD ROM, or missing pages within a download.
  • In order to receive a full refund or replacement of a faulty item it is important that you report the fault to us by email as soon as possible. 
  • We will then request that you return the faulty product to us by post. Upon receipt of the product and once the fault has been confirmed, we will offer you the choice of a full refund or replacement and will also refund the cost of the outbound and return delivery.
We have made every effort to provide a full and accurate description of our products, but please feel free to contact the Simply Furnishings team prior to placing your order if you would like further information.
  • Please read the information provided regarding the style and contents of our guides carefully before buying. This will ensure that you are able to make an informed purchasing decision.
  • Our Individual Teach Yourself Guides are sold separately as DOWNLOADs, these are in Adobe PDF format. These guides are not sent by post in printed form.
  • We do not typically offer a refund in instances where a customer is simply dissatisfied with the nature of our product, if it appears that they have not read all of the available product information and advice. 
  • SimplyFurnishings.com provides additional resources through our web site which help to facilitate the use of the Teach Yourself Guides. These include a glossary of terms, a free guide to basic sewing equipment and techniques, and a discussion forum for advice on sewing queries.
  • We also provide a customer service email hotline where we will be happy to respond to our customers' sewing questions relating to the Guides, completely free of charge.
In line with UK law, customers who change their minds about the purchase of our Teach Yourself Guides or CD are entitled to a refund within 7 days of receipt of delivery.  In the case of our CD we will provide a refund of the outbound delivery charge and price of the product, but the customer will be responsible for the cost of the return postage. Due to the digital nature of our 'information-based' product and the risk of copying the guides and then requesting a refund, we will need to discuss your reasons for returning the guides to ensure that we are happy that you have not read, copied or exploited our content.

 

These policies do not affect your statutory rights.
Contact details
To return a faulty item please provide details on the delivery slip, giving a clear description of the fault. We would request that you package the CD in a robust envelope for posting and send to the address below.

SimplyFurnishings.com Ltd
Returns Department
19 Courtmoor Avenue
Fleet
Hampshire

GU52 7UE
United Kingdom

Send mail to customerservices@simplyfurnishings.com with questions or comments about this web site. Copyright Simply Furnishings.com 2008 Copyright Notice and Disclaimer